FAQ

DELIVERY

What delivery methods do you have?

You can choose regular Post package or home delivery

What are the delivery charges?

Regular Post package is 4,90€. and home delivery 9,90€.

What is the delivery time?

Our delivery time is 3-5 working days.

Can I pick up my order from your warehouse?

We operate just as a webshop at the moment, so unfortunately it is not possible to pick up the delivery from the warehouse.

How do I know when the package has arrived to Post?

You will get a SMS message, when the package has arrived to Post.

Can I track my order?

Yes, we will send you a tracking code via email and you can track your order from Post website.

My package was damaged. What will I do?

If you notice right away that the package is damaged, please inform the Post customer service immediately. We also ask you to contact our customer service.

PRODUCTS

I can't find the item I'm lookin for. What will I do?

If you can’t find the item you are looking for, you can contact our customer service info (at) hedbergstore.com and ask for it’s availability.

The item I bought is wrong size. What will I do?

If you receive a wrong item, it’s size is wrong or it doesn’t meet up with your standards, you can change the product to other product without charges. The product you want to change must be unused and vendible. When returning the product, please include your contact details, order number and all necessary information for us to deliver the new product to you. For more information, please contact our customer service.

PAYMENT

What payment options do you have?

With Klarna Checkout you can choose between following payment methods: invoice, part payment, cards or bank payments.

MISC

How can I contact your customer service?

Please send us an email to info (at) hedbergstore.com. Our operating hours are mon-fri 10-18.

I didn't find answers to my questions.

Contact us info (at) hedbergstore.com

CONTACT US

HEDBERG store

Hedberg Entertainment Oy
info@hedbergstore.com
020 7705 202

Lauttasaarentie 40
00200 Helsinki