Effective from 14.8.2015

General information

The products/services are sold by Hedberg Entertainment Oy. We sell products/services to private individuals of legal age in Finland and the EU region. All prices include VAT. We reserve the right to change prices and shipping costs.

Ordering

The products are ordered primarily from www.hedbergstore.com via the shopping cart.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the terms and conditions when placing an order.

Order confirmation

We will send an order confirmation email. You can check your account for details about your order.

Payment methods

The products and applicable shipping fees will be paid when placing the order. You can pay with Klarna Checkout.

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Payment service provider

With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you.

You can choose between following payment methods: invoice, part payment, cards or bank payments – all equally safe! By using Klarna Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. You find contact details of customer service, My Klarna service and other useful info at https://www.klarna.com/fi/asiakaspalvelu

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Delivery time

3 to 5 business days when products are in stock. Shipping delays, weekends and holidays may affect delivery time.

Delivery methods and delivery cost

Delivery cost includes postal- and packing fees. Standard delivery is 4,90 € and home delivery 9,90 €. We will deliver all orders via Post.

Once your order has been sent, you will receive an email with a tracking code for your package. You can check the shipping status of your package.

The package is delivered to the service point selected at the ordering stage and you receive a package arrival notification by mail, email or SMS.

Return and exchange policy

In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging.

Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address.

For returns where payment was made using online bank payment or bank transfer, please also include your bank account number in IBAN format (FI12345-67890).

For exchanges, please include the information on what you wish to exchange the item for.

Address for returns or exchanges:

Hedberg Entertainment Oy
Hedberg Store returns
Lauttasaarentie 40
00200 Helsinki

We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return is accepted, a refund will be made to the original payment method.

Delivery problems and faulty products 

Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, contact us immediately by email or phone. If the package was damaged in transport, a claim must also be made with the shipping company.

Notifications must be made within 14 business days of receiving your order.

Hedberg Entertainment Oy
Hedberg Store reclamation
Lauttasaarentie 40
00200 Helsinki

Other

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order.

Hedberg Entertainment Oy handles all customer information confidentially and does not disclose customer information to third parties.